Frequently Asked Questions (FAQ)

The most common reason for tax unverified invoices is the inaccessibility of the Internet or your digital certificate has expired.

The process is very complicated and in case of incorrect settings there can be a problem with FURS. Therefore, it is best to contact users support: 02 300 35 85.

If we want to issue an original invoice, we must first select the customer for whom we will issue the original invoice. Enter the customer by pressing the CUSTOMER button on the main screen. Find the desired customer, then highlight it by clicking on it and then click the CONFIRM button. If we do not have that particular customer in our TRONpos yet, we must first add it via the NEW CUSTOMER button. When you click the save button, it redirects us to the main window, where the newly created customer is automatically added.

At the end of the month, we issue a "Monthly Report" to the accounting department, which we can find in "Cashier Options". We select the desired date and send the PDF to the accounting department by e-mail.

We cannot change the closure retrospectively. The matter may be settled by arranging a cash receipt equal to the amount which was made in the duplicate closure.

Try charging the device for at least 60 minutes then try to start it again. Do not reset the device at the factory settings, as the device has a tax cash register base. In this case, it is best to contact support: 02 300 35 85.

We select items that we have sold to the customer through a bound book of invoices. Select the DOCUMENT icon in the upper right corner and then select the "Bound Book of invoices" option. A pop-up box opens in which you need to fill in the following information: date of issue, invoice number, set number and serial number. We copy all this data from the bound book of invoices that we enter. We also close the invoice with the same payment method with which the customer paid.

In this case, turn off the printer and press and hold the FEED and POWER buttons at the same time for 5 seconds. "You select ASCII Mode" is displayed, after which we can reconnect the printer and č, ž, š will be visible again. If "You select ASCII Mode" does not appear, the printer must be switched off and the procedure repeated.

The printer needs to reconnect to the cash register. You need to check that you have Bluetooth enabled. Then press "three dots" in the cash register in the upper right corner and select Connect Printer. We choose a device called a Bluetooth printer. If the connection between the cash register and the printer has been established successfully, we will see the message: The printer has been successfully connected.

Select the "Cashier Options" module then select the "Users" module where you select the "Add User" option. A pop-up window opens, where you enter the name and surname, username, password (optional) and the user's tax number. In case we enter a password for a user, we have to make sure that the two users have different passwords. If we want to log in as a new user, the TRONpos application must be restarted.

There are several possible explanations for this case, but the most common are that we entered only excessive expenditure in the cash register, which was issued with the CARD, we chose the method of payment CASH or that we have a negative previous balance due to excessive deposit.

If the invoice was tax certified later after the bill was issued, the copy will not contain the EOR code.

Enter the new item in the TRON Office background program, where you select the General code lists, ITEMS module and click "Add" below. A new window will appear in which we must fill in the following information: item name, item type, classification, tax rate, price with VAT and if we want to create a button for the item at the cash register, select the button style.

The item may have a minus stock in several cases. The most common is that we have not yet entered a receipt for a certain item, although we are already selling it. The second may be the case if we do not keep stock for the item and have the item type set "0 - Goods" instead of "1 - Service".

Enter the new user in the TRON Office background program, where you select the "Users" module and click "Add" in the right corner. Then enter the username, password, user code, name, surname, select the profile name (assign user rights with it) and enter the tax number.

The most common reason for tax unverified invoices is the unavailability of access to the Internet or your digital certificate has expired. If the invoices are tax unverified, we can check in the TRON Office in the module "TAX VERIFICATION OF INVOICES" and then Invoices. We can also check at the checkout in the CONCLUSND INVOICES module.

If the item is not visible at the cash register, it means that we did not specify the style of the button when we entered the item in the program. The button can be created in the TRON Office module General code lists -> Items, where we have the Create button (s) option in the bottom corner.

Enter the inventory in the TRON Office backup program, where you select the "Documents" module and click "Add", then select the "Inventory" document type. A window will appear asking you to confirm the card recalculation, select "OK". We choose the customer (in this case your company). Then click "Add" and enter the items for which you would like to edit the stock. The actual stock of the item is entered in the INVENTORY field. We can also generate positions from stock (it will generate all positions for which we already have existing stock and we can also control unlisted items). When we have finished the inventory, we post the document and recalculate the cards.

If we want to issue an original invoice, we must first select the customer for whom we will issue the original invoice. Enter the customer by pressing the CUSTOMER button on the main screen. Find the desired customer, then highlight it by clicking on it and then click the CONFIRM button. If we do not have that particular customer in our TRONpos yet, we must first add it via the NEW CUSTOMER button. When you click the save button, it redirects us to the main window, where the newly created customer is automatically added.

If we need an X-report, go to the Cash Register Options menu and select the Conclusion Overview option. Select the conclusion that is highest on the list and press the Print button. If the cash register is not concluded for that day, an X-report will be written on the printout from the POS printer.

In case you need support outside working hours, you can call the emergency support telephone number: 02 300 35 99. On-call support is available MON-FRI between 16.00 and 22.00 and on weekends and holidays between 07.00 and 22.00. On-call support is exclusively payable and is intended for urgent matters.

If you have concluded the invoice with the wrong payment method, you can cancel it and issue a new one with the correct payment method. You can also change the payment method on the desired invoice if you have the right enabled. To do this, go to the group "Concluded invoices", find the invoice and at the bottom left, where the payment method for the selected document is displayed, click on the button to change the method of payment (two arrows). Changing the method of payment on invoices is only possible in the currently open invoice.

If we have the right to change the customer, we can change it in the "Concluded invoices" module, where we select the desired invoice and click on "Change customer" on the right side. Enter the correct customer and confirm.